Our terms protect your data and ours
Trust Data Recovery operates under clear terms that set expectations for both you and our team. Data recovery is not guaranteed, and we explain our policies, your responsibilities, and our limitations below.
Questions about our terms
Find answers to questions about evaluations, quotes, payment, and how we deliver your recovered data.
What happens during the free evaluation?
We examine your device to assess damage and recovery potential. You'll receive a detailed report with our findings and a no-obligation quote. There's no charge for this assessment, and we don't start work until you approve.
How do you determine the recovery quote?
Your quote depends on the device type, damage severity, and data complexity. We evaluate each case individually and provide a clear price before beginning recovery. No surprises or hidden fees.
What are your payment terms?
We operate on a no-data, no-fee basis. You only pay if we successfully recover your data. Payment is due upon completion and data verification, before we deliver your recovered files.
How do you deliver recovered data?
We transfer your recovered data to a new drive you provide, or we can supply one for an additional cost. For large datasets, we may use multiple drives. You'll receive everything with full documentation of the recovery.
What if my data can't be recovered?
If recovery isn't possible, you pay nothing. We'll explain what we found and why recovery couldn't be completed. We're transparent about limitations from the start.
Do you guarantee my data will be recovered?
We can't guarantee recovery in every case. Some devices are too damaged or have data that's unrecoverable. We'll assess your situation honestly and tell you the realistic chances before we begin work.
Still have questions about our process?
Contact Trust Data Recovery and we'll walk you through everything before you decide.
You must confirm ownership and lawful use of your data
Before Trust Data Recovery begins any recovery work, you're responsible for confirming you own the device and have legal right to the data being recovered. We cannot proceed without this assurance.
We assume device damage during recovery.
Trust Data Recovery is not liable for data loss, device damage, or lost revenue resulting from the recovery process or any other cause. You assume all risk to your device and data.
Get in touch with Trust Data Recovery
Have questions about our terms, policies, or data recovery process? Reach out to our team and we'll respond promptly.